Tammy Andrews: Branch Manager, Sierra Pacific Mortgage
Meet the fabulous Tammy Andrews. Like many of our best customers, she’s been in business for a while (she has been a loan officer for 32 years!) and she’s had a successful career because she’s made exceptional customer service a core part of her business.
Excellent service at my fingertips. It keeps me on top!
Keeping her customers first, the CardTapp solution initially peaked Tammy’s interest because it gave her a way to make it easier for her customers to do business with her. “It’s current and it satisfies today’s needs of instant communication and service right from their phones.”
The amazing thing that happened? Tammy started capturing more referral leads than ever before. “My production has increased significantly with this app.”
My production has increased significantly with this app.
Before Tammy started using CardTapp, she generated most of her customers through word of mouth and referrals. “Handing out business cards — which many do not carry — so there was a great deal of missed opportunity.”
Now, with the simple sharing feature on her app, her referral partners and past customers are able to easy refer her and send her more business.
Plus, it works out well for the real estate agents in her network, too. “When clients take time off from home shopping with their agents and they go to my app to run numbers. This allows me to give the agent a call to action that their client is now looking on their own. They love that I keep them in front of the clients.”
This makes Tammy a much more desirable loan officer for the realtors in her network. They know she’ll tip them off when the clients are getting closer to buying and keep them top-of-mind while they’re shopping.
It’s current and it satisfies today’s needs of instant communication and service right from their phones.